Frequently Asked Questions
Find answers to the most common questions about Markmap AI. If you can't find what you're looking for, please reach out to our support team.
General Questions
What is Markmap AI?
Markmap AI is a suite of tools designed to transform Markdown content into visual formats. Our platform includes tools for creating mind maps, knowledge cards, presentations, AI-powered summaries, and data visualizations, all from simple Markdown text.
Do I need to know Markdown to use Markmap AI?
While familiarity with Markdown is helpful, it's not required. Markdown is a simple formatting syntax that's easy to learn. We provide a helpful guide for beginners, and our editor includes formatting tools that make it easy to create properly formatted content without knowing Markdown syntax.
Is Markmap AI free to use?
Yes, Markmap AI is currently completely free to use with full access to all features. We are committed to maintaining a free tier of service, though in the future we may introduce premium plans depending on operational costs. Our goal is to keep the core functionality accessible to everyone while ensuring the sustainability of the service.
Do I need to create an account?
You can use basic features without creating an account, but creating a free account allows you to save your work, access your history, and use more advanced features. Premium features require a paid account.
Features and Usage
What file formats can I export?
Depending on the tool, you can export as SVG, PNG, PDF, HTML, Markdown, JSON, CSV, and other formats. Mind maps can be exported as SVG, PNG, PDF, and HTML. Knowledge cards can be exported as JSON, CSV, and Anki decks. Presentations can be exported as PPTX and PDF.
Can I customize the appearance of my visualizations?
Yes, all tools include customization options. You can change colors, themes, layouts, and other visual aspects. You can also save your custom themes for future use and share your visualizations with your preferred styling.
Is there a limit to how much content I can process?
For optimal performance, we recommend limiting documents to around 10,000 characters. Very large documents may be automatically split into smaller sections for better visualization. These limits exist to ensure a smooth experience for all users and may be adjusted based on our server capacity.
How does the AI enhancement work?
Our AI analyzes your Markdown content to understand its structure and meaning. Depending on the tool, it can suggest improvements to the structure, generate missing content, create summaries, identify key concepts, and optimize the visual representation.
Account and Billing
Do I need to create an account to use Markmap AI?
While you can use many features without creating an account, registering for a free account allows you to save your work, access your history, and use all available features.
Will Markmap AI always be free?
Markmap AI is currently completely free to use. In the future, we may introduce premium plans depending on operational costs, but we are committed to always maintaining a generous free tier. Our primary goal is to make knowledge visualization tools accessible to everyone.
How can I support Markmap AI?
The best way to support us is by using the platform, providing feedback, and sharing Markmap AI with others. If you're a developer, you can also contribute to our open-source components on GitHub. Your support helps us improve and maintain the service for everyone.
Privacy and Security
Is my data secure?
Yes, we take data security seriously. Your content is processed in your browser when possible, and we use industry-standard encryption for data transmission and storage. We don't access or analyze your content for purposes unrelated to providing our services.
Do you store my content?
Content is primarily processed in your browser and is not permanently stored on our servers unless you explicitly save it by creating an account. If you choose to save your work, it is stored securely to enable features like history and cross-device access. You can delete your saved content at any time.
Can I delete my data?
Yes, you can delete individual documents or your entire account at any time. When you delete your account, all your data is permanently removed from our systems within 30 days, in accordance with our Privacy Policy.
Is Markmap AI GDPR compliant?
Yes, Markmap AI is fully compliant with the General Data Protection Regulation (GDPR). We respect your data rights and provide tools for you to access, export, and delete your data. Our Privacy Policy details how we handle your information.
Troubleshooting
My mind map isn't rendering correctly. What should I do?
First, check your Markdown syntax for errors. Make sure you're using proper headings and list formatting. If the problem persists, try refreshing the page or using a different browser. If you're still having issues, contact our support team with details about the problem.
The export feature isn't working. What can I do?
For large mind maps, try using the SVG or HTML export options, which handle complexity better. Ensure you have a stable internet connection and that your mind map is fully loaded before exporting. If exporting to PDF, try adjusting the scaling options or export to SVG first and then convert to PDF.
I'm experiencing performance issues with large documents. Any suggestions?
For very large documents, we recommend breaking them into smaller sections for better performance. You can also use the "Simplify View" option for complex mind maps. Make sure you're using a modern browser (Chrome, Firefox, or Edge) and close unused tabs to free up memory.
I forgot my password. How can I reset it?
Click on the "Forgot Password" link on the login page, and we'll send you an email with instructions to reset your password. If you don't receive the email, check your spam folder or contact our support team for assistance.
Still Have Questions?
If you couldn't find the answer you were looking for, our support team is here to help. Check our comprehensive Help Center or reach out directly.